Booking Appointments
Appointments can be scheduled by calling or texting (781) 202-1804, or online 24/7 through our Client Portal. A valid credit card is required at the time of booking to secure your reservation.
Appointment Commitment
Your appointment time is reserved especially for you. To ensure high-quality care and availability for all clients, we ask that you respect the time reserved.
Cancellation Notice
We require at least 24 hours’ notice for all cancellations or rescheduling. This allows us to accommodate other clients waiting for an opening.
Late Cancellations
• Cancellations made with less than 24 hours’ notice will result in a $50 fee.
• For appointments valued over $500, a $100 late cancellation fee will apply.
No-Show Policy
Failure to attend a scheduled appointment without notice will result in a $100 no-show fee charged to the card on file.
Deposits
Certain services require a non-refundable deposit at the time of booking.
• Deposits will be applied to your service total or retained as a cancellation fee if you cancel with less than 24 hours’ notice or do not show.
• With proper notice, deposits may be applied to a future appointment.
Repeat Offenses
Clients with two or more late cancellations or no-shows may be required to prepay in full for future services and may lose access to online booking.
Late Arrivals
If you arrive 15 minutes or more late, we may need to shorten or reschedule your service:
• A $50 late arrival fee may apply.
• If treatment cannot be completed, it may be considered a no-show.
Credit Card on File
A valid credit/debit card is required to reserve all appointments. This card will be securely stored and may be used for:
• Holding reservations
• Charging cancellation, no-show, or late fees
• Completing same-day payments (with authorization)
Refund Policy
Services
We do not offer refunds on services rendered. Aesthetic outcomes vary from person to person, and while we strive to achieve your desired results, they cannot be guaranteed. Additional treatments required to achieve desired results will be the client’s financial responsibility.
Retail Products
We do not offer refunds on skincare or retail products.
Defective items may be exchanged for the same product within 14 days of purchase.
Gift Cards & Gift Certificates
All gift card and certificate purchases are final sale. No refunds will be issued.
Children Policy
While we adore children, we kindly ask that you arrange childcare before your appointment. This is to ensure the safety of your children and to preserve a relaxing, focused environment for all clients and providers.
Pet Policy
Although we love animals, we ask that you do not bring pets to your appointment. Only service animals are permitted inside our medical facility.
Clients who arrive with non-service animals will be asked to remove them from the premises.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please:
📞 Call or text us at (781) 202-1804
💻 Or log in to your Client Portal